Frequently Asked Questions
- How do I return an order to supplylinkusa.com?
- Is there anyway to track my recent order?
- How can I make a change to my order or add more items to it?
- What is your backorder policy for items that are out of stock?
- Can I place my order by email, phone, or fax?
- When will my credit card be billed?
- Will I be charged sales tax on my order?
- What do I do if I forgot my username or password?
- What is your policy for returned checks, insufficient funds, and declined credit cards?
- How can I order a product that I cannot find on your website?
- Do you ship to other countries outside of the USA?
- Can I use my own shipping account number for my orders?
- What is a CCV number and why do you require it for purchase?
- How do I place an order online?
- Do you match prices?
- What payment methods do you accept?
- Can I order by fax or mail?
- What is considered standard shipping?
- Do you offer express shipping?
- How do I ship international orders?
- How do you ship to Hawaii and Alaska?
- Can I request tracking info?
- How do I know that my information is kept private?
- What is your safe shopping guarantee?
- Do you offer discounts for state and federal government purchases?
- Do you offer discounts for large volume customers?
- How can I contact Supply Link?
- What about returns, exchanges, or product defects?
- What is your phone #, fax #, email & mailing address?
- What are your hours of operation?
We are sure you will be satisfied with your purchase. However, if an item proves to be defective within 30 days of the original purchase, our policy is to replace the product at no cost. The item & packaging must have been kept in new condition in all aspects other than the defect.
To return an unopened item within 30 days of purchase, there will be a restocking fee of 15% and the customer will be responsible for paying the return shipping costs. The packaging must be in original condition & the item must be over-boxed (placed inside of a shipping box) before shipping it back. We do not accept any returns after 30 days of purchase.
If you mistakenly ordered the wrong item and would like to exchange it within 30 days of purchase, but the box/cartridge has already been opened, the restocking fee is 50% and the customer would be responsible for the return shipping costs.
If you mistakenly ordered the wrong item and would like to exchange it for the correct product and the box/cartridge is still sealed with the manufacturers seal in place, customers will only be responsible for all shipping charges associated with the replacement and no restocking fee will be charged.
We will send an automated email confirming your order which will contain your order number, tracking number, and other purchase information. If you need tracking info on an order and can't seem to find the confirmation email, simply email a tracking info request to us with your order number and 'tracking info' in the subject line.
Once you've submitted your order, it's important for you to know that in-stock items are generally processed for shipment within 24 hours. If the purchase is made on a Saturday or Sunday, your order will be processed the next business day. Contact our customer service department by email or phone to request a change in your order. If the order has not been processed, we'll gladly make adjustments to ensure your order is processed as you intended!
In the event an item is temporarily out of stock when you place your order, we will check with our distributor and then contact you with an estimated ship date if it cannot ship immediately. Note that we keep many items on order, unless you instruct us otherwise or unless the manufacturer informs us the item is not available.
If you do not wish to use our secure server, you can always place your order by phone (801-294-0080), fax (1-801-299-9538), or by email.
If you forgot your username, please give us a call (801-294-0080) and we can look up your username. If you have forgotten your password, there is a link on the my account page to reset your password. Simply fill out the form and your new temporary password will be emailed to you. If you now have a different email address than you previously used to shop on our site, please create a new account using your most current and accurate information.
Checks returned for insufficient funds may be charged up to a $100.00 service fee, depending on the amount of the original order and associated bank fees. If your credit card is declined, we will notify you immediately.
You can send us an email or call our customer service department to see if an item is available for us to ship to you. No item is too far out of the question for us to try and source for your office needs.
Supplylinkusa.com has a working relationship with FedEx and will only ship on our account. We offer competitive rates on all expedited methods of shipping (3 day select and quicker). If you or your company would like to have an order expedited, please do so by either placing the order via e-mail or by calling 801-294-0080.
CCV stands for Card Code Verification. The CCV number is a three or four digit number on your credit card, in addition to your account number. This number was created to help protect you (and other merchants) from credit card fraud. Essentially someone must have actual possession of your credit card to make a purchase online/over the phone. We require the CCV number on credit card so that someone with just a credit card number is unable to use it. This number is not stored on-line or retained by supplylinkusa.com. The CCV is found on each of the following cards in these places:
You can be confident that every item you wish to buy from supplylinkusa.com is covered by our Price Match Guarantee. Price to be matched must be verifiable on the internet or through printed advertisement, and in-stock for immediate shipment by an authorized stocking dealer. The competitor's advertisement must be current, with price adjustments limited to one price match per item. Make sure you are comparing exact like scenarios - does the dealer offer FREE UPS Ground shipping on orders over $50 and tracking services on every order? Comparisons do not include seconds, blemished or used items - only first quality merchandise. No "going out of business", "liquidation sales" or similar instances priced below dealer cost. No auctions, affiliate coupons, "first time customer" promotional offers, paid or unpaid membership clubs, unauthorized dealers, individuals or stores not located within the United States. Our Price Match Guarantee proves we're serious about giving you the best prices all of the time.
To order an item online with supplylinkusa.com; go to the item's page and select item that you wish to order, then click the "Add To Cart" button. You will be taken to the Shopping Cart where you can verify what you have selected. When you have added all of the items that you wish to purchase to your cart, click the "Proceed To Check Out" button on the cart page. You will then be asked to re-enter your billing and shipping information, enhancing our secure checkout process, when you have completed this, click the "Review and Confirm Your Order" button. On the final page, click the "Place Your Order Now" button. You will receive an automated confirmation email that contains the details of your order.
If you have further questions that are not answered here, please email us, or call 801-294-0080.
Thank you for choosing supplylinkusa.com!!
Express Shipping options must be placed before 3 pm MST and are processed during business days only (Monday through Friday)(3 Day Select, 2nd Day Air, Next Day Air Saver, Next Day Air, Next Day Air A.M., Saturday Delivery, Same Day Critical *VERY EXPENSIVE*). Remember this will speed up shipping time only, and does not include processing time. Please call our toll free Customer Service number (801-294-0080) if you have a question to the availability of the item you are ordering and when it will be shipped out.
Supply Link will not take international orders.
The above time for delivery is listed as a guideline only. Actual delivery times may vary based on the item. Allow at least 1-3 business days for your order to be processed and shipped out, regardless of the shipping option you choose. Standard ground orders in rare cases may take up to 2-5 business days to process. We do our best to get your order to you as fast as possible but can not guarantee delivery times affected by uncontrollable occurrences such as the weather. The customer is responsible for all express shipping charges. Note: FedEx will not deliver to P.O. Boxes, but will deliver on Saturdays. The customer is responsible for any extra charges associated with a Saturday delivery.
Now that your order has been received, we are advancing the processing of your order, including packing and depositing your shipment with our shipping carrier. During the course of these activities, you will receive an email containing an automated confirmation of your order, just as you have placed. Note that we do not ship on weekends and tracking information will be available to our customers as soon as it is available to us.
Supplylinkusa.com values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. We do not sell or rent your personal information to third parties. We do not share your information with any affiliates.
We collect information, such as name, e-mail and postal addresses, phone and credit card numbers from you when you visit our website, place an order online or by phone, save your info with us online, or participate in a contest, promotion or survey. We maintain a record of your product interests and the purchases you make online or by phone.
When you place an order or make a purchase from supplylinkusa.com, your personal information is used to process your order, send you e-mail to confirm your order or to contact you via phone, postal mail or e-mail if we have other questions regarding your order or purchase.
When you place an order, make a purchase or save your information online, we will use your e-mail and postal address to send you information about our products, services, contests, and promotions and to help us learn more about your shopping preferences if you subscribe.
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, or if you do not want us to use your information to enhance your shopping experience with supplylinkusa.com, please let us know by calling us toll free at 801-294-0080 or by sending us an email. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. If you ask us to remove your name and address from our promotional lists, we will maintain your name in a "do not contact" file to ensure we honor your request. It may take up to 10 days to process your e-mail request, and 4-6 weeks to process your postal mail request, during which period you may continue to receive communications from supplylinkusa.com.
If you have any questions about our Privacy statement,please do contact us.
We guarantee that every order you make on our website is safe. We use strict security precautions to make our website safe, including the use of a Secure Socket Layer (SSL) server. Any information you enter while you're using the secure server is encrypted before being transmitted, so it is virtually impossible for an outside party to access or intercept your information. Your shopping experience is safe with us.
We guarantee that your credit card information will be safe when you place an order at supplylinkusa.com. Our Safe Shopping Guarantee means that you'll never have to pay any money related to unauthorized charges to your credit card account, if those charges result from a transaction at supplylinkusa.com. You are always protected when you shop at our site.
Here's how the guarantee works: If you're ever a victim of credit card fraud, the Fair Credit Act specifies that your credit card company can hold you liable for no more than $50 in fraudulent charges to your account. With the Safe Shopping Guarantee, you'll be reimbursed for any amount up to $50 billed to you by your credit card company for unauthorized charges to your account, if those charges result from an order you've placed on our secure server. For this protection, you must promptly notify your credit card company of any fraudulent charges and follow the procedures for doing so as outlined in your credit card agreement.
Companies of all sizes and specialties rely on supplylinkusa.com to provide you with all your imaging needs, please submit your purchase order, please fax your requisition request, together with a brief email identifying your purchase needs, using the below form:
Please feel free to contact us toll free at 801-294-0080 where one of our associates would be more than happy to assist you.
If however an item proves to be defective within 30 days of purchase, our policy is to replace the product at no cost and free duplicate to original shipping priority of the new item. The item & packaging must have been kept in new condition in all aspects other than the defect.
To return an unopened item within 30 days of purchase, there will be a restocking fee of 30%. To return an unopened product after 30 days of purchase, the restocking fee will be 50%. The packaging must be in original condition & must be wrapped up before returning it.
If you mistakenly ordered the wrong item and would like to exchange it within 30 days of purchase, but the box/cartridge has already been opened, the restocking fee on that is 50% as open box returns are a total loss.
If you mistakenly ordered the wrong item and would like to exchange it for the correct product and the box/cartridge is still sealed with the manufactures seal in place, customers will only be responsible for all shipping charges associated with the replacement and no restocking fee will be charged. To return a product please email or call us for a return authorization number. Any products returned without an authorization number will not be accepted.
Our main goal with supplylinkusa.com is provide a simple and easy to use website where our customers can buy any and all office supplies and equipment needed. We strive to provide friendly customer service and quality products at discounted prices. We believe we have a better way of doing business and we appreciate the opportunity to do business with you.