Customer Service

We want you to be completely satisfied with your purchase and we are committed to providing you with friendly customer service!

If an item proves to be defective within 30 days of the purchase, we will replace the product at no cost and free shipping of the new item. However, the item & packaging must have been kept in new condition in all aspects other than the defect.

To return an unopened item within 30 days of purchase, there will be a restocking fee of 30%. To return an unopened product after 60 days of purchase, the restocking fee will be 50%. The packaging must be in original condition & must be wrapped up before returning it.

If you ordered the wrong item by mistake and would like to exchange it within 30 days of purchase, but the box/cartridge has already been opened - the restocking fee on that is 50% as opened box returns are a total loss. If you ordered the wrong item by mistake and would like to exchange it for the correct product and the box/cartridge is still sealed with the manufacturers seal in place, customers will only be responsible for all shipping charges associated with the replacement and no restocking fee will be charged. To return a product please email or call us for a return authorization number. Any products sent back without an authorization number will not be accepted.

Supply Link is open M-F between the hours of 9:00 am and 6:00 pm MST. If you need help, please feel free to contact us toll free at 1-888-294-0080 where one of our associates would be more than happy to assist you.

Our main goal with SupplyLinkUSA.com is to provide a simple and easy-to-use website where our customers can buy any and all office supplies and equipment needed. Our main goal at Supply Link is to provide friendly customer service and quality products at discounted prices. We believe we have a better way of doing business and we appreciate the opportunity to do business with you.

Thank you!

-The Supply Link Team